My Scrapbooking Place is committed to providing the largest selection of the top brand names in the scrapbooking industry.
Instead of carrying a FEW products from ALL the scrapbooking manufacturers out there, we have chosen to carry ALL the products of the BEST manufacturers. This saves you the time and the frustration of having to search through hundreds of different links and web pages to find the high quality products you really want.
Thank you for shopping with us, and remember, MAKE IT a great day!
My Scrapbooking Place Team
____________________________________________________________________________________
Frequently Asked Questions
Here are answers to commonly asked questions. If you have questions that aren't addressed here, please contact us:
Customer Service Department
Phone: (801) 376-2214 M-F 9am-5pm MST
E-mail: CustomerService@MyScrapbookingPlace.com
How do I order online?
Browse our catalog by using the navigation at left, or using the search. Once you have found what you are looking for, click on the Add To Cart button to add it to your shopping cart. You will see your shopping cart which will list the cost for each item. You can change your mind later and easily add and subtract items from your shopping cart. Continue shopping until you're ready to check out. When you have finished shopping, click on the View Cart button. You can remove items and add or subtract from the quantities ordered by using the buttons provided. If you have questions or difficulties, please contact our Customer Service Department.
How will I get confirmation that my order has shipped?
You will receive an e-mail confirmation that your order has been received. You will receive a second email when the order ships.
How long does it take for an order to ship and what will the shipping charges be?
- Shipping costs are calculated on the subtotal of your order.
- We use 1st Class, Priority Mail, or FedEx Ground shipping to all 50 states.
- For INTERNATIONAL orders, additional shipping charges will apply. Please contact our Customer Service at customerservice@myscrapbookingplace.com for more details before you place your order.
- Orders are normally processed and shipped within 1-5 business days.
I received my order, but not all of the items I ordered were shipped with my order. The invoice in the package shows Quantity 0 for these items even though I ordered them. Will these items be shipped to me later?
If we cannot fill your order complete, we will ship what we have unless you instruct us otherwise in the Comments section of your order. We strive to keep our website updated with regards to items that are discontinued or not available for an extended period of time. However, the manufacturers are often slow to inform us as to what products they are discontinuing or that they are out of stock of. Therefore, sometimes customers will order items that are no longer in stock at our warehouse or available from the manufacturer. You are not charged for these items or the applicable shipping and handling, and we will not create a backorder and ship them to you in the future.
What credit cards do you accept?
We accept Visa, MasterCard, Discover & American Express.
Is my credit card information secure?
Yes, all data arrives privately and securely at its destination. We make every effort to protect your online order by using Secure Sockets Layer (SSL) Technology and also utilize the technology of PayPal during checkout.
When is my credit card charged?
Your order will be charged to your credit card upon shipment of the order. If your order includes items that are out of stock or discontinued, these items will not be shipped to you and will not be charged to your credit card.
What is your Return Policy?
If for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, undamaged item within 60 days of your order for a refund of the item’s purchase price. Only merchandise that is returned in its original or sellable condition will be credited to your account.
Please contact our Customer Service Department for a Returned Merchandise Authorization number (RMA#) and further information regarding merchandise returns.
Defective, damaged, or missing items: If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by calling 801-376-2214 or by sending an email containing your name, contact info, order number, and a description of the problem to CustomerService@MyScrapbookingPlace.com. For items damaged during shipment, please retain all packing materials and items from the order.
What is your privacy policy?
Any personal information you share with us will be closely guarded. Our shopping cart is safe and secure and your personal information (e-mail address, telephone number, credit card number, etc.) will not be shared with any other company.
How can I speak to a "real person" or get a question answered?
We can be contacted by phone Monday-Friday between 9am-5pm MST at
(801) 376-2214. If one of our customer service representatives is not available, please leave a message and we will respond to you as soon as possible.
CustomerService@MyScrapbookingPlace.com
Instead of carrying a FEW products from ALL the scrapbooking manufacturers out there, we have chosen to carry ALL the products of the BEST manufacturers. This saves you the time and the frustration of having to search through hundreds of different links and web pages to find the high quality products you really want.
Thank you for shopping with us, and remember, MAKE IT a great day!
My Scrapbooking Place Team
____________________________________________________________________________________
Frequently Asked Questions
Here are answers to commonly asked questions. If you have questions that aren't addressed here, please contact us:
Customer Service Department
Phone: (801) 376-2214 M-F 9am-5pm MST
E-mail: CustomerService@MyScrapbookingPlace.com
How do I order online?
Browse our catalog by using the navigation at left, or using the search. Once you have found what you are looking for, click on the Add To Cart button to add it to your shopping cart. You will see your shopping cart which will list the cost for each item. You can change your mind later and easily add and subtract items from your shopping cart. Continue shopping until you're ready to check out. When you have finished shopping, click on the View Cart button. You can remove items and add or subtract from the quantities ordered by using the buttons provided. If you have questions or difficulties, please contact our Customer Service Department.
How will I get confirmation that my order has shipped?
You will receive an e-mail confirmation that your order has been received. You will receive a second email when the order ships.
How long does it take for an order to ship and what will the shipping charges be?
- Shipping costs are calculated on the subtotal of your order.
- We use 1st Class, Priority Mail, or FedEx Ground shipping to all 50 states.
- For INTERNATIONAL orders, additional shipping charges will apply. Please contact our Customer Service at customerservice@myscrapbookingplace.com for more details before you place your order.
- Orders are normally processed and shipped within 1-5 business days.
I received my order, but not all of the items I ordered were shipped with my order. The invoice in the package shows Quantity 0 for these items even though I ordered them. Will these items be shipped to me later?
If we cannot fill your order complete, we will ship what we have unless you instruct us otherwise in the Comments section of your order. We strive to keep our website updated with regards to items that are discontinued or not available for an extended period of time. However, the manufacturers are often slow to inform us as to what products they are discontinuing or that they are out of stock of. Therefore, sometimes customers will order items that are no longer in stock at our warehouse or available from the manufacturer. You are not charged for these items or the applicable shipping and handling, and we will not create a backorder and ship them to you in the future.
What credit cards do you accept?
We accept Visa, MasterCard, Discover & American Express.
Is my credit card information secure?
Yes, all data arrives privately and securely at its destination. We make every effort to protect your online order by using Secure Sockets Layer (SSL) Technology and also utilize the technology of PayPal during checkout.
When is my credit card charged?
Your order will be charged to your credit card upon shipment of the order. If your order includes items that are out of stock or discontinued, these items will not be shipped to you and will not be charged to your credit card.
What is your Return Policy?
If for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, undamaged item within 60 days of your order for a refund of the item’s purchase price. Only merchandise that is returned in its original or sellable condition will be credited to your account.
Please contact our Customer Service Department for a Returned Merchandise Authorization number (RMA#) and further information regarding merchandise returns.
Defective, damaged, or missing items: If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by calling 801-376-2214 or by sending an email containing your name, contact info, order number, and a description of the problem to CustomerService@MyScrapbookingPlace.com. For items damaged during shipment, please retain all packing materials and items from the order.
What is your privacy policy?
Any personal information you share with us will be closely guarded. Our shopping cart is safe and secure and your personal information (e-mail address, telephone number, credit card number, etc.) will not be shared with any other company.
How can I speak to a "real person" or get a question answered?
We can be contacted by phone Monday-Friday between 9am-5pm MST at
(801) 376-2214. If one of our customer service representatives is not available, please leave a message and we will respond to you as soon as possible.
CustomerService@MyScrapbookingPlace.com
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